Refund policy

Last Updated: August 2026

At KOCKROCH, every garment is crafted with care and inspected before dispatch. If your order does not meet your expectations, we're here to help.

Returns are accepted within 30 days of delivery.

To be eligible for a return, the item must:

Returns that do not meet these conditions may be declined.

The following cannot be returned:

Once your return is received and inspected, we'll notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping charges are non-refundable unless the item received was damaged or incorrect.

If you received a defective or incorrect product, please contact us within 48 hours of delivery.

Customers are responsible for return shipping unless the product received was defective or incorrect.

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